Hiring: General Manager, E-Commerce Operations Company: Knight-Swift Supply Chain Location: Indianapolis, IN Job Posted Time: 2026-09-03 10:15:29 Target Skills & Keywords : Swift About the job Experience: •7+ years of progressive leadership experience in e-commerce, fulfillment, distribution, retail, or supply chain operations. Required Skills: •The General Manager, E-Commerce Operations is responsible for building, launching, and leading a new e-commerce fulfillment operation. This hands-on executive leader will establish the facility, operating model, systems, processes, and high-performing workforce needed to deliver safe, scalable, and profitable operations. •Candidates must reside in the metro area of Indianapolis, IN Core Responsibilities •Lead startup, launch, and ongoing management of the e-commerce operation, including facility readiness, equipment, systems, staffing, training, SOPs, and go-live execution. •Own site performance across safety, service, quality, labor productivity, inventory accuracy, fulfillment cost, customer experience, revenue, and profitability. •Develop and execute business plans, budgets, forecasts, KPIs, capacity plans, and improvement initiatives in partnership with executive leadership. •Lead fulfillment, inventory, shipping, returns, customer service, and carrier performance across B2B, B2C, cross-dock, drayage, consolidation, and value-added services, as applicable. •Build, coach, and retain a high-performing leadership team and workforce through effective hiring, onboarding, training, performance management, and succession planning. •Partner with IT, digital, marketing, finance, HR, customers, and third-party providers to improve systems, processes, service levels, and scalable growth. Qualifications: •General Manager, E-Commerce Operations •Must be able to stand and walk for extended periods. •Must be able to access and navigate office, warehouse, and production/fulfillment environments. •Must be able to lift up to 15 pounds at a time. •Must be able to travel 40% periodically between facilities, vendors, customers, or business locations as needed. •· Health Coverage That Starts Fast– Medical, Dental & Vision kicks in the first of the month after just 30 days. •· Smile on Us–We’re covering your dental premiums for all of 2026! •· Security You Can Count On– Paid Life Insurance + 401(k) with company match. •· Time Off from Day One– PTO, holidays, and 2 floating holidays for flexibility. •· Weekly Paychecks– Because waiting is overrated. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!