Hiring: Fun Expert Agent( Remote in FL, GA, TX, NC) Company: Carnival Corporation Location: Miami, FL Job Posted Time: 2026-09-13 14:59:47 Employment Type: Full-time Target Skills & Keywords : Microsoft Office, PLC, Quality Assurance About the job Experience: •1 year previous sales and customer service REQUIRED Required Skills: •Handles incoming calls from guests and travel advisers who are experiencing technical issues with Carnival's website, Travel Agent Portal, (GOCCL), Funshops, Online Check-in and Pre-Sale portals. •Troubleshoots user-facing technical issues and escalates more complex issues needing IT support via the case- generating IT system. •Completes pre-sale transactions. Provides guidance to guests on navigating cruise manager and other self-service applications. •Answers questions related to shore excursions such as: ticket availability, excursion distances, etc. Assists guest with comparing excursion options base on their preferences. •Handles incoming calls to service fun shop inquiries and process fun shop and gift orders. •Guides travel advisers through Goccl functions and features including but not limited to: creating online profiles, and creating and servicing singular and group bookings. Educated them on available resources. •Handles incoming sales calls from consumers interested in booking a cruise vacation. Aids in converting those calls into cruise bookings by documenting consumer preferences and needs and submitting the notes as leads to the outbound sales team. •Participates in feedback and coaching sessions from the Coach and Quality Assurance team. Contributes to team meetings and participate in on-going training. Qualifications: •High School Diploma REQUIRED •6 months -1 year previous sales and customer service REQUIRED •This is a fulltime role. Must be able to work 1:30-10 during the week and 1 weekend day shift from 9-6pm est. •Training Schedule: 1st 5 weeks Monday – Friday | 9:30 AM – 6:30 PM EST 2nd 2 weeks of training Monday- Friday | 1:30-10pm est •MACBOOKS, Chromebooks and iPads are not supported •High-speed internet is required; WiFi-only setups are not permitted. •Consistent and reliable attendance is an essential function of the role. •Solid functional working knowledge of Tour Operator Gateway, Goccl Amin Tool, Glasstable, Fun Shops and Log on as User through Carnival Dash. •Knowledge of Microsoft office products required. •Demonstrates creative problem-solving skills and a good balance between company revenue objectives and customer satisfaction. Compensation: •Cost-effective medical, dental and vision plans Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!