Hiring: Full-Time, Virtual Patient Support Specialist Company: Ro Location: New York, NY Job Posted Time: 2026-09-16 13:29:33 Employment Type: Full-time / Remote Target Skills & Keywords : Zendesk About the job Experience: •2 years of experience in a remote/hybrid customer-facing role Required Skills: •As a Patient Support Specialist, you will support patients throughout their journey with Ro by delivering clear, empathetic, accurate, and efficient support. •Help patients understand and navigate our platform and treatment offerings, including their accounts, orders, billing, and treatment plans. •When questions require clinical guidance or additional support, you will connect patients with the appropriate healthcare or internal team. •For our Ro’ers in the tri-state (NY) area, you will join us at HQ on Tuesdays and Thursdays. •For those outside of the tri-state area, you will be able to join in-person collaborations throughout the year (i.e., during team on-sites). Compensation: •Flexible work environment (work from home / hybrid options) •Full medical, dental, and vision insurance + OneMedical membership Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!