Hiring: Full-Time, Virtual Medical Assistant / Patient Advocate Company: Dadi Inc (acquired by Ro) Location: New York, NY Job Posted Time: 2026-09-15 13:29:33 Employment Type: Full-time Target Skills & Keywords : EHR, LLM, Prior Authorization, Slack About the job Experience: •2 years of experience in a patient-facing administrative, healthcare, customer service, or operations role Required Skills: •Provide empathetic, high-touch support to patients anticipating needs, answering non-clinical questions, and proactively helping patients navigate their care experience •Support providers with non-clinical administrative tasks in the Care Center (our Electronic Medical Record), including triaging, reassigning, and resolving patient messages accurately and efficiently •Investigate and navigate complex patient situations, working with clinical, pharmacy, insurance, and operational teams to resolve issues and translate complex information into clear, actionable next steps for patients •Contact pharmacies and insurance providers to assist patients with non-clinical prescription needs or issues, including benefits verification and prior authorizations •Partner with cross-functional team mates within the organization and medical practice to balance patient needs, share knowledge, and contribute to team service, quality, and operational goals •Surface recurring patient, provider, or workflow issues and provide feedback to help improve the patient experience and team operations •Participate in pilots and new initiatives that improve patient support, expand retention opportunities, or optimize operations •1–2 years of experience in a patient-facing administrative, healthcare, customer service, or operations role Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!