Hiring: Frontline Talent & Capability Development Manager Company: East West Bank Location: Pasadena, CA Job Posted Time: 2026-09-17 01:31:14 Target Skills & Keywords : Agile, LLM, REST, Rails, Swift About the job Experience: •8+ years of hands-on experience in process design, application and product design, or workflow transformation within financial services, with strong domain concentration in two or more of: Payments (SWIFT, ACH, RTP, FedNow), FX transaction lifecycle, Commercial or Corporate Banking, or Digital Banking platforms. Required Skills: •Design the Frontline Development Programs •Develop structured learning paths and training curriculum for relationship managers across different experience levels. •O Relationship management and customer engagement o Business etiquette and cultural understanding o Customer retention and portfolio growth o Industry specialization and customer segmentation o Executive presence, communication, and influence •Create onboarding and apprenticeship programs to accelerate the development of new relationship managers. •Capture and institutionalize best practices from top-performing bankers into repeatable playbooks, case studies, and learning materials. •Continuously evolve training content, playbooks, and learning programs to reflect changing customer needs, business priorities, and frontline skill requirements. •Deliver High-Impact Training and Coaching •Lead engaging instructor-led training sessions, workshops, role-playing exercises, and coaching programs for frontline teams. Qualifications: •Demonstrated experience designing AI-enabled business solutions – including intelligent automation, GenAI or LLM workflows, and decision-support systems – within enterprise or regulated financial services environments. •Strong proficiency in structured business analysis methodologies: BPMN process modeling, use case design, user story development, functional specification writing, and data flow mapping. •Proven agile delivery experience including sprint facilitation, backlog ownership, iterative prototyping, and outcome-based prioritization in cross-functional product or transformation team environments. •API and integration literacy: able to design and document REST API-enabled workflow architectures, system integration patterns, and data exchange specifications in collaboration with engineering and architecture teams. •Comprehensive expertise in banking operational workflows, core banking systems, payment rails, FX transaction lifecycles, and digital banking platforms. •Operational familiarity with enterprise banking technology vendors including FIS, Fiserv, Temenos, Thought Machine, or equivalent platforms preferred. •In-depth knowledge of regulatory, risk, compliance, and audit expectations within financial services, with the ability to embed governance requirements into solution designs from the outset. •Excellent executive communication and cross-functional stakeholder management skills; ability to present complex solution designs and delivery status clearly to C-suite audiences. •Bachelor’s degree in Information Systems, Computer Science, Business, Engineering, Finance, or related discipline required; MBA or advanced degree preferred. •Applicants must have legal authorization to work in the United States. We do not offer visa sponsorship at this time. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!