Hiring: Front Office Supervisor - Full-Time Company: HEI Hotels & Resorts Location: Minneapolis, MN Job Posted Time: 2026-09-17 02:51:17 Employment Type: Full-time About the job Required Skills: •Communicate effectively both verbally and in writing to provide clear direction to staff. Assign and instruct guest service agents in details of work. Observes performance and encourages improvement. •Greet guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information such as outlet hours and local attractions. •Promptly answer the telephone using positive and clear voice. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. •Communicate both verbally and in writing to provide clear direction to staff. •Comply with attendance rules and be available to work on a regular basis. •Perform any other job-related duties as assigned.] •Perform night audit procedures and cover overnight shifts when required and in case of emergencies •A minimum of one year of hotel front office experience, preferably in a full-service hotel, in a lead or supervisory position Qualifications: •Demonstrated capacity to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. Compensation: •Flexible work environment (work from home / hybrid options) •Discretionary Performance Bonus Eligible? No Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!