Hiring: Fraud Operations Manager Company: Stripe Location: Chicago, IL Job Posted Time: 2026-09-11 07:40:54 Employment Type: Remote Target Skills & Keywords : SQL, Stripe, User Experience About the job Experience: •10+ years of experience in fraud, risk, or management roles, including at least 2 years of directly leading and developing high-performing teams. •At least 2 years of directly leading and developing high-performing teams. Required Skills: •Inspire, motivate, and develop a high-performing fraud investigations team, fostering a collaborative and results-oriented environment. •Establish clear goals, provide coaching and feedback, and support the professional growth of team members. •Set a strategic vision for the team and build the path to execute it in both the short and long term. •Proactively evolve the organization’s strategy to scale operations and address day-to-day challenges. •Partner cross-functionally with and influence risk leadership and cross-functional stakeholders to identify the highest-ROI investments for user experience, process improvement, and risk mitigation. •Maintain oversight of operational vendor performance related to risk. •Lead root-cause analysis to identify opportunities to predict, prevent, and mitigate risk within processes and performance. •Define and manage core metrics, SLAs, and organizational performance. Qualifications: •Strong strategic-thinking and problem-solving skills, with the ability to translate complex challenges into actionable solutions. •Excellent communication and stakeholder-management skills, with the ability to influence and collaborate across functions. •Passion for delivering a user-centric experience while effectively managing risk. •Expertise in fraud and risk management, including data analysis, root-cause analysis, and process improvement, as well as experience analyzing data and creating dashboards and visualizations. •Strong proficiency in sourcing and analyzing data using SQL. •Bachelor’s degree or higher in a relevant field; an advanced degree or certification is a plus. •This role is available either in an office or a remote location (35+ miles or 56+ km from a Stripe office). •Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams. Compensation: •$137,600 - $206,400 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!