Hiring: Founding Customer Success & Operations Lead Company: Stealth Vertical AI Startup Location: New York, NY Job Posted Time: 2026-09-11 03:28:58 Employment Type: Contract About the job Required Skills: •Own everything that happens after a hotel says yes. •That starts with getting the property live quickly and correctly. It continues with making sure the customer sees value, understands performance, stays with Autumn, and expands over time. •Today, that means being both an operator and a builder. •There are three major parts to the role. •Implementation: Own the journey from signed contract to live customer. •Customer Success: Own the relationship once the hotel is live. Help owners and GMs understand what Autumn is doing, what is working, where opportunities exist, and what needs to change. Own retention, expansion, and customer trust. •Build the machine: Today, many of these workflows still depend on judgment, founder context, and manual intervention. Your job is to turn them into a scalable operating system. •This is a true player builder role. For a while, you will do the work yourself. Depending on your trajectory you will hire the team, train them on the systems you built, and increasingly lead the function. Compensation: •Top tier medical, dental, and vision insurance Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!