Hiring: Founding Customer Engineer Company: Cardinal Location: San Francisco, CA Job Posted Time: 2026-09-03 11:09:18 Target Skills & Keywords : HubSpot, Linear, Salesforce, Slack About the job Required Skills: •Our customers are founders and GTM leaders who have handed us their pipeline. When something breaks, or a sequence doesn't behave the way they expected, or they need a field we don't support yet, they say so in a shared Slack channel — and how fast we turn that around is most of what determines whether they stay. •As a Customer Engineer, that loop is yours. You're the first responder in every customer channel and the person who actually fixes the thing. Not triage-and-hand-off: you reproduce it, find it, and ship the fix, or you write the one-off script that unblocks them today while the real fix gets specced. •Some companies call this a support engineer or a forward-deployed engineer. The distinction that matters to us: you have write access and you use it. •Own first response in customer Slack channels — reproduce, diagnose, and give a real answer, fast •Ship fixes directly: bugs on live campaigns, data and enrichment issues, sequence and sender misconfigurations, backfills, one-off scripts •Decide what's a same-day fix versus what needs a spec, and write the spec when it's the latter •Join onboarding and weekly check-in calls; unblock customers live rather than taking notes •Build the internal tooling that makes the next fix faster — admin views, replay and debugging tools, health checks that catch problems before the customer does Compensation: •$100,000 - $200,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!