Hiring: Fleet IT Support Analyst Company: Lindblad Expeditions Location: Seattle, WA Job Posted Time: 2026-09-09 18:03:17 Employment Type: Remote Target Skills & Keywords : Compliance, Encryption, HBase, Jira About the job Experience: •3-5 years of experience in an IT support or technology operations role, preferably in a distributed or remote environment •5 years of experience in an IT support or technology operations role, preferably in a distributed or remote environment Required Skills: •The Fleet IT Support Specialist provides advanced technical support for onboard vessel systems, including hardware, software, and connectivity. This role is responsible for troubleshooting and resolving issues, supporting deployments, and ensuring reliable, secure IT operations across the fleet. •Working with the Fleet IT Director and Superintendent, the Specialist helps prioritize support and project work, while traveling as needed to deliver hands-on support and maintain operational continuity. •Essential Duties •Serve as the primary point of contact for fleet SATCOM systems, including Starlink, OneWeb, VSAT, and cellular connectivity •Provide remote and onsite technical support on issues or requests for our vessel-based systems, including computer equipment, business applications, hardware, software, and networks •Manage and resolve support requests using Jira, ensuring adherence to SLAs and proper ticket prioritization •Analyze recurring technical issues, identify root causes, and recommend long-term solutions and process improvements •Install, configure, maintain, and repair onboard computer hardware and software systems •Develop and maintain user training materials and documentation for deployed technologies •Ensure all fleet devices meet company security standards, including patching, encryption, and endpoint protection •Maintain and regularly update internal procedures and technical documentation •Track and manage inventory of IT equipment, software, and licenses across the fleet •Support procurement, provisioning, and deployment of IT equipment to vessels •Assist with audits and ensure compliance with internal policies and regulatory requirements •Work with stakeholders Qualifications: •Bachelor’s Degree in Computer Science/Management Information Systems/Computer Information Systems •Comptia Network+, CCNA or equivalent certification •3-5 years of experience in an IT support or technology operations role, preferably in a distributed or remote environment •Strong technical profi Compensation: •$38 •$41 Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!