Hiring: Fleet Client Services Specialist II Company: Fleet Services by Cox Automotive Location: Addison, IL Job Posted Time: 2026-09-10 12:47:40 Employment Type: On-site Target Skills & Keywords : Microsoft Excel About the job Experience: •High School Diploma/GED and 3 years’ experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years’ experience in a related field •3 years’ experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years’ experience in a related field Required Skills: •Managing the follow up maintenance transactions lifecycle from origination until the customer unit is in control/custody of the repair technician •Timely and accurate documentation and notation in all Cox Fleet systems regarding each customer contact •Providing excellent customer service for all internal and external customer calls •Be professional and establish positive customer rapport •Obtain customers approval for all repairs and services to be performed •Proactively contact customers to schedule preventative maintenance at regular intervals, driving repeat business •Partner and communicate consistently with Field Operations to schedule the right technicians to accounts, resulting in a positive customer experience •Encourage customers to schedule repairs and maintenance in advance, creating a consistent pipeline of work for each supported technician Qualifications: •Excellent verbal and written communication skills; Ability to effectively communicate at all levels of the organization. •Proven track record to collaborate cross-functionally, build positive relationships and become a trusted partner to relevant cross functional partners. •Excellent organizational skills and the ability to balance a variety of tasks. •Strong Excel and data entry skills, and the ability to learn new platforms (such as FSCA IT Systems, including Web Wrench, MobileFrame, RO Writer) •Common knowledge of the trucking industry; experience with fleet maintenance or other transportation experience in automotive/trucking would be very helpful. •Demonstrated capacity to work independently and collaboratively within a team environment. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!