Hiring: Financial Services Specialist/Teller - Richmond Branch Company: MSU Federal Credit Union Location: Richmond, IL Job Posted Time: 2026-09-16 22:13:36 Employment Type: Full-time / Remote About the job Required Skills: •Actively listen to uncover each member’s stated and unstated financial needs, conduct a comprehensive analysis of their financial profile, and recommend tailored solutions that support their long-term financial well-being, while successfully cross-selling complimentary products and services that meet their needs. •Identify and sell products and services, provide personalized financial education to enhance member experience, and achieve individual and departmental goals. •Ensure accurate processing of member transactions in alignment with department and Credit Union processes and procedures, maintaining operational integrity and a high standard of service. Maximize accurate service delivery by effectively transitioning between tasks in a fast‑paced environment. •Process business account transactions using tools to mitigate risk while ensuring a thorough review of each member’s unique financial position to successfully make product and service recommendations or referrals to business partners. •Operate within two separate cash drawers on two separate systems while ensuring accuracy and efficient member service, demonstrating proficiency in Credit Union tools and supporting others as needed. •Promote and guide members in using Credit Union technology, enhancing their experience and empowering them to manage their finances with ease and confidence. •Engage in branch, organizational, and self-paced training to strengthen competencies within the role while building skills and abilities required for future growth and readiness. •Engage with members and prospective members through community events to build relationships and grow the branch. Qualifications: •High school diploma, GED or equivalent. •Availability to work during branch hours (Full time up to 40 hours per week and Part time up to 29 hours per week), including Saturdays, and to support other locations to meet needs across the branch network. •Core Competencies that must be demonstrated by all Credit Union employees include Communicate, Navigate Change & Evolve, Solve Problems & Make Decisions, Plan, Prioritize, and Achieve, and Collaborate. •Member Sales - Effectively leverages opportunities and generates leads to cross-sell products and services with integrity, supporting member needs while achieving individual, department, and organizational goals. •Superior Service - Prioritizes and acts on the needs of members and employees. Sets the tone and establishes rapport. Acknowledges and clarifies while committing and providing guidance. Summarizes and closes the interaction positively. •Product Knowledge - Demonstrates knowledge of products, services, and relevant details offered or supported within the position. •Adherence to Procedures - Includes knowledge of relevant external and internal policy and compliance procedures. •Initiative - Takes proactive and prompt action to accomplish work goals. Takes action to achieve results beyond requirements. •Conflict Resolution - Works effectively through an antagonistic situation to minimize relationship damage and promote shared goals. Uses appropriate interpersonal methods to reduce tension or conflict and facilitate agreement. •Systems Knowledge - Demonstrates knowledge of specific Credit Union programs and applications and successfully navigates these systems. Compensation: •100% Company-Paid Health, Dental, Vision, Life, and Long-Term Disability Premiums Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!