Hiring: Field Training and Support Engineer Company: NPAworldwide Location: McLean, VA Job Posted Time: 2026-09-03 11:31:31 Employment Type: Remote About the job Experience: •5-7 years of experience in Field Engineering, Technical Training, or Professional Services within a high-tech hardware/software environment. •7 years of experience in Field Engineering, Technical Training, or Professional Services within a high-tech hardware/software environment. Required Skills: •This is not a junior position; we require a leader who can navigate complex Radio Frequency (RF) environments, manage third-party service partners, and ensure our clients are mission-ready •Training Leadership: Lead high-impact in-person and virtual training sessions for our hardware and software suites. Develop and enhance training curricula that cover existing features and future product capabilities. •Partner Management: Act as the primary technical lead for external service partners. Evaluate, train, and manage these partners to ensure they maintain our high standards for field delivery and support. •Product Subject Matter Expertise: Maintain an exhaustive understanding of RF-based C-UAS technology. Act as the "voice of the product" for U.S. customers, bridging the gap between field reality and internal engineering teams. •Advanced Technical Support: Serve as a Tier 2 support escalation point. Diagnose and resolve complex system issues and participate in a support rotation to provide seamless coverage for critical client needs. •Field Deployment & Integration: Oversee or support on-site surveys and installations, configurations, and system testing, ensuring hardware and software are optimized for specific RF environments. •Documentation & Strategy: Create and validate technical manuals, Statements of Work (SOW), and best-practice guides for end-users and partners. Qualifications: •Domain Expertise: Deep technical knowledge of Radio Frequency (RF) systems and Counter-UAS (C-UAS) technology is required. •Partner Oversight: Demonstrated experience managing and scaling third-party service providers or channel partners. •Demonstrated capacity to work in the McLean, VA office (this is an in-office position) •Demonstrated capacity to travel domestically and occasionally internationally to customer sites (Estimated 50 to 75% depending on training schedule). •Availability: Willingness to participate in a support rotation, including occasional nights and weekends. •Physical Ability: Must be able to lift and move equipment (up to 50 lbs) during field deployments. Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!