Hiring: Field Technician Support Analyst - Hiring Immediately Company: Level 10, LLC Location: Hoffman Estates, IL Job Posted Time: 2026-09-10 12:22:24 Employment Type: On-site Target Skills & Keywords : Microsoft Excel, Microsoft Office, Project Management About the job Experience: •2-3 years of technical or customer service support •3 years of technical or customer service support Required Skills: •Lead and oversee check in/check out of field technicians •Provide detailed technical orientation for all field service events 72 hours prior to the event •Document all onsite activities based on project scope including scheduling, confirmation of time and work performed, delays incurred, open issues and additional expenses •Proactively provide alerts and escalations to Project Manager regarding technician skill sets, payment inconsistencies and budget issues •Provide an accurate, detailed assessment of technician upon event completion •Participate in Technician Review Meetings •Provide logistical support when required, including package tracking, missing item resolution, site access issues and availability of Customer Technical Support •Communicate with field technicians and customer stores to ensure equipment has arrived and confirm technician visit Qualifications: •Associate degree in computer sciences, IT, or related field or equivalent work experience •Proven success supporting internal and external customers •Strong written and verbal communication skills •Excellent organization and time management skills •Professional, high-integrity, reliable, organized, driven and results-oriented •Proficient MS Office skills (Word, Excel, and Outlook) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!