Hiring: Field Technical Support Engineer Company: VinFast US Location: Raleigh, NC Job Posted Time: 2026-09-16 14:45:59 Employment Type: On-site Target Skills & Keywords : Agile, Jira, Microsoft Office About the job Required Skills: •Handles diagnosis requests in a structured and timely manner •Maintain a close working relationship with Service center managers and technicians in the region •Knowledge of Powertrain, Modern High Voltage EV power systems or ADAS systems •Conduct ad-hoc in-Service Center product training sessions, which can include technical information on upcoming System software releases, new feature implementations or debug capabilities. •Take ownership of Service Technician's concerns and use effective problem resolution skills •For officially dispatched cases, address service center technician problem resolution needs via phone or at the service center location. •Report on service center's "Quality of Service" relative to overall service readiness •Proficient with OBD based diagnostics tools and possess the knowledge to resolve vehicle system issues based on DTCs reported Qualifications: •Technical automotive background as a high level Service Technician required •Strong written and verbal communication skills •Analytical ability to understand and impact key performance indicators •Problem solving initiative to fix problems when they arise, but also understand why and how they happened •Proven ability to lead by example and be innovative with processes and efficiencies •Demonstrated capacity to motivate a team, to engage and facilitate others to achieve and succeed •Performs well in an agile, fast-paced environment where things can change very quickly •Perform and lead well under pressure •Digitally savvy – ability to adopt and adapt quickly to new technology and systems •Computer proficiency in MS Office Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!