Hiring: Field Support Representative - Colorado Company: Skydio Location: United States Job Posted Time: 2026-09-10 12:16:42 Employment Type: Full-time / Remote Target Skills & Keywords : AI, Firmware, Jira, Program Management, REST, Salesforce About the job Experience: •3 years of civilian, law enforcement or military UAS operations and flight experience. •At least 3 years of civilian, law enforcement or military UAS operations and flight experience. Required Skills: •Colorado preferred, though proximity to a major airport is the primary requirement. This role involves significant regional travel across CO, UT, WY, and NE. •How You'll Make An Impact •Act as the product specialist liaison between Skydio and our customers by proactively responding to advanced technical support questions. •Be a technical product knowledge resource to training and content teams, working collaboratively to improve customer self-help. •Work closely with Skydio Product and Cloud Operations teams to become an expert on Skydio’s products, processes, operational best practices, and product roadmap to ensure customer needs are reflected in product enhancements.. •Develop field support processes that define and accelerate our escalation and debugging workflows. •Reduce the number of technical escalations into engineering groups by developing effective triage and resolution techniques. •Provide on-site training to customers in the areas of maintenance and operation techniques relevant to the UAS aircrafts and docks. Compensation: •$100,000 - $125,000 / year •Competitive benefits and rewards package Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!