Hiring: Field Services Team Leader II Company: Stefanini North America and APAC Location: Chicago, IL Job Posted Time: 2026-09-16 20:10:27 Employment Type: Remote Target Skills & Keywords : AI, Microsoft Office, Program Management, Root Cause Analysis, Six Sigma, TCP/IP, User Experience About the job Experience: •2 Years of proven experience leading in person and remote teams Required Skills: •Acts as a Single Point of Contact (SPOC) for all onsite support services •Lead and oversee Service Level attainment and contractual deliverables for onsite support •Lead and oversee day-to-day delivery of onsite support services, ensuring that workload is manageable and balanced accordingly •Takes ownership, investigates and follows-up on escalations •Attends and participates in Client and company meetings •Hosts formal daily status meetings with the onsite support team and distributes meeting minutes. •Provide performance reporting and conduct weekly and monthly status update meetings related to the program and management oversight for each team member •Ensures that technician work areas are compliant with relevant clean desk policies and client safety policies Qualifications: •Diploma, graduate degree or equivalent required •Technical certifications such as COMPTIA A+ or Microsoft Certified advantageous •Service management certifications such as ITIL foundation, Six Sigma advantageous •Willing to embrace innovative tools and technology such as AI and IT health monitoring software to expedite resolution and enhance customer experience. •Excellent verbal and written communication skills, with the ability to communicate technical information to non-technical customers •Physical presence at a Stefanini or Client location during shift •Proven ability to support challenging customers in a fast-paced environment •Valid driving license and vehicle required, as some business travel may be required Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!