Hiring: Field Services Engineer I or II Company: Omnicell Location: Honolulu, HI Job Posted Time: 2026-09-17 12:15:14 Employment Type: On-site About the job Experience: •1+ year of relevant experience •4+ years of experience •7+ years equivalent hands-on experience Required Skills: •Troubleshoot & Repair: Diagnose and resolve electro-mechanical, automation, and system issues onsite to restore functionality quickly and effectively. •Perform Preventive Maintenance: Execute scheduled maintenance to optimize system performance and minimize downtime. •Deliver Exceptional Service: Build strong relationships with nursing, pharmacy, and healthcare leaders through clear communication and responsiveness. •Manage Service Events: Accurately document all service activities, including repairs, escalations, and follow-ups in accordance with company policies. •Drive Operational Excellence: Meet or exceed service-level agreements (SLAs), response times, and customer satisfaction standards. •Escalate & Collaborate: Identify product issues, bugs, or design challenges and escalate through appropriate technical support channels. •Inventory & Logistics Management: Maintain trunk stock, manage parts inventory, and ensure timely return of materials. •Cross-Functional Engagement: Partner with internal teams to improve service delivery, product performance, and customer experience. Qualifications: •Coursework or training in Network Engineering, Electronics, Robotics, or related field •Strong problem-solving skills with the ability to diagnose technical issues •Effective communication skills with technical and non-technical stakeholders •Valid driver’s license and ability to meet insurance requirements •Bachelor’s degree in Engineering, Technology, or related discipline (or equivalent experience) •Bachelor’s degree + 1+ year of relevant experience •Associate degree/trade certification/military training + 4+ years of experience •Knowledge of FDA regulations, medical device standards, and Quality Management Systems •Proven ability to work independently on complex technical issues •How You’ll Elevate At Omnicell Compensation: •Competitive benefits and rewards package Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!