Hiring: Field Service Technician Company: Rapiscan Systems Location: New York, NY Job Posted Time: 2026-09-15 11:48:31 Employment Type: Full-time Target Skills & Keywords : Firmware, Microsoft Office About the job Experience: •5 years (or equivalent experience) of supporting complex capital equipment in a service capacity. previous X-Ray experience a plus, prior Field Service experience preferred. •Minimum 5 years (or equivalent experience) of supporting complex capital equipment in a service capacity. previous X-Ray experience a plus, prior Field Service experience preferred. Required Skills: •Perform service and maintenance for Rapiscan systems, as requested by Field Service Managers. •Follow Field Service contract requirements for response time, information reporting and customer management. •Communicate with customer up to and during system corrective and preventative visits to ensure work is executed according to plan and in alignment with Rapiscan business objectives. •Communicate with Customer Service Coordinators to ensure on time delivery of parts and materials. •Maintain and carry Field Service Tool Set. •Assist other FST’s or peers when needed or requested. •Complete timely D365 reporting of labor, expense, and materials to support relevant service contract requirements and Rapiscan policy. •Complete and ensure proper distribution and storage of all required Work Order forms, Site Acceptance Test documentation, radiation survey documentation and other documents per Rapiscan policy, including any specific customer contractual requirements (as needed). Qualifications: •Perform periodic travel (as needed) both international and domestic for training and repair on Rapiscan equipment. •BS. (or equivalent combination of education and experience) in Electronic Technology or Engineering with Mechanical Engineering experience •Technical degree or, demonstrable mechanical ability and knowledge, (previous experience may be substituted for the Technical Degree). •Strong knowledge / skills of Analog, Digital, and Mechanical systems. •Networking hardware and software knowledge and application skills a must. •Database management and programming, software / firmware protocols. •Demonstrated capacity to effectively manage both technical and administrative functions. •Strong written and verbal communication skills (multi-lingual is a plus). •Good working knowledge of Microsoft Office suite. •Solid functional working knowledge of D365 workflow management systems, or similar ERP system. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!