Hiring: Field Service Representative Company: CNH Location: Tallahassee, FL Job Posted Time: 2026-09-03 14:41:51 About the job Experience: •3 years of work experience with off-road equipment with a focus in aftermarket support. •6 years of work experience with off-road equipment with a focus in aftermarket support. •9 years of work experience with off-road equipment with a focus in aftermarket support. Required Skills: •Evaluate dealer capabilities, and work to develop a service action plan by comparing dealer current state to dealer standards, while examining future needs based on projected business growth. •Interface directly with national accounts to provide assistance, reduce downtime and provide training. •Evaluates dealer service personnel and training needs. •Initiates action plans based on results of investigation, by comparing knowledge, skills and abilities of current personnel to those required for dealer business growth. •Provide dealer, customer service and product warranty training. •Evaluate warranty impact on dealer performance and customer satisfaction in territory, while reviewing data on product failures and cost of warranty claims, with ultimate goal to resolve product failures and increase product uptime. •Resolve product quality or performance issues for customers and dealers within specified timeframe. Call out to Region Service Manager, as appropriate, by providing direct and indirect technical problem-solving skills. •Assist Region Service Manager in providing technical feedback from the field to manufacturing, marketing and engineering on dealer/customer issues, and serves as member of sales pursuance team. Qualifications: •Bachelor's degree in Engineering, Business, or Marketing and minimum of 3 years of work experience with off-road equipment with a focus in aftermarket support. •OR Associate degree in Engineering, Business or Marketing and minimum of 6 years of work experience with off-road equipment with a focus in aftermarket support. •High School diploma/GED equivalent and minimum of 9 years of work experience with off-road equipment with a focus in aftermarket support. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!