Hiring: Field Service Manager Company: DISH TV Location: Fort Wayne, IN Job Posted Time: 2026-09-11 13:17:23 Employment Type: On-site Target Skills & Keywords : Accessibility About the job Required Skills: •The Field Service Manager provides leadership and manages the overall direction of the Field Service Technician team to ensure 100% customer satisfaction. We are looking for a leader with strong problem-solving abilities, excellent interpersonal skills, and a customer service focus. •Supporting new employees through training and future development •Demonstrating and coaching behaviors that ensure quality customer service •Training existing Installers/Technicians on changing processes, procedures, and technologies •Conducting on-site inspections to evaluate and coach team members regarding quality service and adherence to safety standards •Improving team and individual performance by working hands-on alongside the technicians •Managing fleet-related processes including vehicle maintenance and upkeep •Addressing escalated customer and/or employee issues Qualifications: •Demonstrated capacity to read and interpret safety rules, operating and maintenance instructions, and procedure manuals •Demonstrated capacity to obtain an elevated understanding of processes, procedures, and responsibilities performed by direct reports •Demonstrated capacity to write reports and correspondence •Demonstrated capacity to frequently lift and/or move up to 75 pounds, work in small spaces and/or in all climates, and safely operate a motor vehicle •Demonstrated capacity to climb a 40 Ft. ladder safely; employee, including any tools or equipment that is carried, must be able to remain within the weight requirements of either the 300-pound ladder or the 375-pound ladder (the fall protection equipment capacity is 310 pounds and the tools are 40 pounds) •A strong competency in leading, developing, mentoring, and coaching •Excellent presentation, facilitation, and communication skills •Willingness to work flexible hours, including 45+ hours a week, including weekends •Visa sponsorship not available for this role Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!