Hiring: Field Service Engineer Company: Hudson Lab Automation, Inc. Location: Sunnyvale, CA Job Posted Time: 2026-09-10 10:24:03 Employment Type: Remote Target Skills & Keywords : TCP/IP About the job Experience: •2 years of experience in field service or customer-facing support role. Required Skills: •Commission, install, troubleshoot, repair, and maintain the full range of Hudson Lab Automation systems and devices in the field. •Provide applications support and advice to customers and internal Engineering and Sales groups. •Provide rapid response to customer support requests, including initial triage and troubleshooting of reported product issues. •Accurately and promptly document service case activities, issues, and resolutions. •Partner cross-functionally with Sales partners to deliver best-in-class customer service. •Train customers in routine operation of hardware and software. •Develop customer relationships through proactive and collaborative communication to ensure customer engagement, customer referrals, and overall customer success with our products. •Regularly author service documentation and contribute knowledge base articles for technical support, servicing and troubleshooting techniques. Qualifications: •Bachelor’s degree in electromechanical technology, life sciences, engineering, or related field, or equivalent certification and experience in lieu of degree. •Minimum of 2 years of experience in field service or customer-facing support role. •Knowledge of computer communications protocols (TCP/IP, RS232). •Demonstrated capacity to travel weekly to customer sites, including >50% domestic overnight travel and occasional international travel. •California-based remote position; San Francisco Bay Area candidates preferred. Compensation: •$85,000 - $110,000 / year •Competitive benefits and rewards package •Competitive compensation that includes bonus eligibility Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!