Hiring: Field Service Engineer I/II (San Francisco Bay Area) Company: Clear Labs Location: San Carlos, CA Job Posted Time: 2026-09-10 10:24:02 About the job Required Skills: •Willingness to travel with little to no advance notice as needed to support customer operations. This is expected to be up to 50% travel per month. •Preventative maintenance activities and emergency repairs •Communicate with customers, both in person and via electronic means, in a way that instills confidence in both his/her ability and the capabilities of all Clear Labs teams •Maintain records of customer site visits and detailed service reports of work performed •Provide feedback to internal teams to address failure points and make system reliability improvements •Provide support for special projects to help improve the overall success of CL. This includes working with other departments and stakeholders. This may require him/her to learn new systems and process functionality with the support of CL to identify, communicate, and incorporate enhancements into the project(s) •Actively facilitate and support Client Care team as needed to maximize equipment uptime and responsiveness •Support logistics activities as needed to ensure proper products and finished goods ship on time, as well as provide feedback on proper inventory levels to minimize scrap and maximize customer uptime Qualifications: •Bachelor's degree in a related field of study strongly preferred •Hands-on field service experience, preferably in the biotech/life science/robotics field(s). This includes working on systems in customer laboratories and observing proper biohazard safety precautions •Strong troubleshooting skills. Specifically, in the areas of: General electronics, electromechanical systems, robotics, liquid handlers, computers, and associated networking components •Current or previous expertise and experience with servicing Hamilton liquid handlers strongly preferred. Having Hamilton service training certification will be a plus •Excellent communication skills and ability to manage customer expectations while providing outstanding customer service •Solid functional working knowledge of all technical support activities designed to achieve a world-class customer experience •Demonstrated capacity to lift, carry, push, pull or otherwise move up to 80 lbs on an infrequent basis •Must be currently authorized to work in the US. We do not budget for any immigration sponsorship at this time. Compensation: •$84,922 - $103,794 / year •Medical, dental, and vision insurance Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!