Hiring: Field Service Engineer — Customer & Technical Liaison Company: 长春市弘筑装饰工程有限公司 Location: Cedar Park, TX Job Posted Time: 2026-09-02 18:03:17 Employment Type: Remote Target Skills & Keywords : Linux, TestNG, Windows Server About the job Experience: •10 years of experience in field engineering, systems engineering, technical support, solutions engineering, or a similar role. Required Skills: •Field Service Engineer — Customer & Technical Liaison •Location: Remote with the 60-70% travel requirement •About Terradepth •Terradepth is building the next generation of ocean technology by combining autonomous maritime hardware, software, data, and AI into an integrated Ocean Operating System. We work with government and commercial customers to solve complex problems in challenging environments. •We are looking for a Field Service Engineer with startup experience who can serve as a critical bridge between our customers and internal teams. This person will spend significant time with our customers, understanding how they use our hardware and software, identifying issues and opportunities, and ensuring feedback is translated into clear actions across Engineering, Product, Project Management, Operations, and Sales. •This is a hands-on role for someone who enjoys being close to the customer and the technology. You will participate in customer calls, support deployments and field activities, help troubleshoot technical issues, and ensure customer needs are understood and acted upon internally. •What You'll Do •Act as a technical liaison between Terradepth and our customers. •Participate in sales and customer calls to provide technical context and capture customer requirements. •Listen carefully to customers and translate feedback into clear, actionable internal requirements. •Maintain strong relationships with customers throughout the sales, deployment, and ongoing support lifecycle. •Support field deployments, demonstrations, testing, and troubleshooting of Terradepth hardware and software. •Work closely with Engineering and Product to communicate product issues, feature requests, and technical requirements. •Work with Project Management to track customer commitments, issues, and deliverables. •Work with Sales to ensure customer expectations and technical capabilities remain aligned. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!