Hiring: Field Customer Experience & Productivity Leader Company: GE Vernova Location: Boston, MA Job Posted Time: 2026-09-11 14:47:02 Target Skills & Keywords : Microsoft Office, Project Management About the job Experience: •4 years of experience with GE Control Products and Mark VIe systems in Services, Engineering, Commercial Operations, Project Management, or Field Execution. •10+ years of experience with GE Controls Product Systems (Mark VI, Mark VIe, LCI, EX2100, static starter, and turbine control systems). •6+ years of OT Cyber Security, Field Engineering, OTR Engineering, or Controls Lifecycle Services experience. •Minimum 4 years of experience with GE Control Products and Mark VIe systems in Services, Engineering, Commercial Operations, Project Management, or Field Execution. Required Skills: •Lead global Voice of Customer programs and customer satisfaction initiatives. •Own Services QMS processes, compliance, and governance. •Drive completion of customer survey actions and closure plans. •Lead management of field defects, failures, escapes, and corrective actions. •Establish read-across and lessons learned deployment across regions. •Provide execution feedback to Commercial, Product Line, and Costing teams. •Drive productivity improvement initiatives measured in labor hours and contribution margin improvement. •Lead supplier performance reviews and savings initiatives. Qualifications: •Bachelor's degree from an accredited university or college and a minimum of 6 years Controls experience, OR High School Diploma/GED with a minimum of 10 years Controls experience. •6 years Controls experience, OR High School Diploma/GED with a minimum of 10 years Controls experience. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!