Hiring: Field Account Manager - Austin, TX Company: Auctane Location: Austin, TX Job Posted Time: 2026-09-10 11:55:45 Employment Type: Hybrid Target Skills & Keywords : BigCommerce, SaaS, Shopify, WooCommerce About the job Experience: •2-3 years of demonstrated ability to grow a book of business through upsell, cross-sell, renewals, and increased product adoption. •3 years of demonstrated ability to grow a book of business through upsell, cross-sell, renewals, and increased product adoption. Required Skills: •As a Field Account Manager (FAM) •, you will serve as a software sales expert within a defined territory. You will own a transactional book of business, focusing specifically on software adoption, advanced feature utilization, and revenue expansion across our established merchant base. •This is a field-based, customer-facing role that requires regular in-person engagement to drive software retention and expansion. You will be responsible for consistent quota attainment through high-volume sales motions, positioning ShipStation’s technical capabilities as the primary driver for merchant success. •Join a scaled, profitable SaaS platform with strong market momentum •: ShipStation powers millions of merchants globally and partners with the largest carriers and e-commerce platforms. This is a stable, market-leading product with real customer demand. •You grow revenue by adding value, not pushing transactions •: Instead of chasing cold deals, you drive expansion by helping customers adopt advanced features, improve workflows, and operate more efficiently. This consultative, adoption-led sales model leads to stronger customer relationships, higher retention, and more sustainable earnings potential. •: You’ll partner closely with senior customer stakeholders and manage accounts end-to-end; your work directly drives measurable revenue growth, giving you clear visibility into your impact. Qualifications: •Candidates must be domiciled within the assigned territory (Austin, TX) •Travel within the territory is required for in-person customer engagement, 4 days per week. •Demonstrated capacity to partner closely with Implementation and Product teams to ensure consistent execution and product fit. •We operate with accountability, urgency, and customer-first decision-making •, valuing disciplined execution and continuous improvement in how we serve our partners. •What will you be doing? •Grow revenue within an assigned book of merchants by increasing product adoption, upgrading software plans, and expanding usage of advanced ShipStation features. •Use MEDDPICC sales methodology to identify and cross-sell underutilized software capabilities and consult with merchants on how to leverage ShipStation’s tools to optimize their workflows. •Use data, usage signals, and discovery conversations to identify underutilized features and integrations, then position those capabilities as solutions to real business challenges. Compensation: •💰401k employer matching program – because your future deserves a friendly boost! Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!