Hiring: Federal Mission Success Manager (Engagement Manager/Program Manager/Product Manager/Customer Success/Account Manager) - Federal Intelligence Community (D.C. Area) Company: Legion Intelligence Location: Washington, DC Job Posted Time: 2026-09-10 14:07:42 Employment Type: Contract / Hybrid Target Skills & Keywords : Embedded Systems, Machine Learning, Microsoft Excel, Product Management, Program Management, Project Management, Python, SQL, Security Clearance About the job Required Skills: •Advocate For Customers: Act as the voice of the customer within the organization, advocating for customer needs and requirements to the product team. •Manage Customer Requirements: Serve as project manager for any new feature development for the user as well as for deploying the Legion platform for a given customer. •Be a Legion Expert: Develop hands-on technical knowledge of Legion’s product and feature capabilities so that you can ensure our customers are using Legion in the way that’s best for their team. •Lead Customer Onboarding: Train customers on how to use the platform, including training administrative users and champions on how to enable their team members’ success. •Demonstrate Value: Work with customers to understand what really matters to them and their leadership and demonstrate the way that Legion meets that need qualitatively and quantitatively. •Build High-Quality Relationships: Develop relationships with multiple levels of customer stakeholders - everyone from end users, to security engineers to CISOs. •Ensure Renewals: Work closely with the sales teams to identify the best path to renew and expand customers while minimizing churn risks. •Provide Feedback: Proactively gather customer feedback and insights through surveys, interviews, and data analysis, and relay this information to our engineering team. Qualifications: •SECRET or TS/SCI Security Clearance. •Significant experience as a Engagement Manager/Program Manager/Product Manager/Customer Success Manager (CSM)/Account Manager (AM) working with the government. Our team is lean and requires someone who is able to thrive in the federal space without significant guidance. •Willingness to travel. You will need to be onsite with our customers frequently. Most of them will be in D.C. Area. •Exceptional communication skills. You represent Legion to the customer, and you represent the customer to Legion. Effectively communicating in both directions is paramount and critical to the success of both the customer and Legion. •Proven ability to collaborate. You can work effectively with cross-functional teams, including sales, product, and/or engineering to articulate customer needs and develop new platform capabilities to meet them. •Understanding of AI technologies. You understand machine learning concepts and their applications in real-world scenarios and can communicate them to customers of varying levels of technical backgrounds. •Technical background. You have some experience building tools for project management (e.g., using Excel, SQL, Python, etc.) or developing your own applications for this or other purposes. •This is a hybrid position, you will be located onsite at customer location 2-3 days per week in Northern Virginia/D.C. Area. Other travel as needed. Compensation: •$160,000 - $200,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!