Hiring: Family Services Specialist I/II Company: Oklahoma Department of Human Services Location: Muskogee, OK Job Posted Time: 2026-09-03 11:12:11 Employment Type: Full-time About the job Required Skills: •This position is for a customer service eligibility specialist who will provide world-class service to clients of Adult and Family Services. The ideal candidate would demonstrate customer service, flexibility, and organizational skills while working in a fast-paced environment •The employee will provide first contact resolution for clients who prefer to conduct business through our virtual eligibility center or online platforms. All customer contact is handled primarily via phone, incoming and outgoing calls. •If you have questions, please contact DHS. •OKDHS is a Fair Chance Employer. •This is a position in the Oklahoma Civil Service •P108353/JR64499, *P108352/JR64500, *P108354/JR64501, *P108351/JR64502, P108355/JR64503, *P108357/JR64506, P108356/JR64507, P108377/JR64790, P108372/JR64791 Qualifications: •OR an equivalent combination of education and experience, substituting thirty semester hours of college for each year of the required experience. •OR an associate’s degree plus two years of clerical office work in a business, public sector, or social work environment •OR an equivalent combination of education and experience, substituting one additional year of experience in a professional business, public sector, or social work environment for each year of the bachelor’s degree. •OR two (2) years of experience as a Family Services Specialist •Preference may be given to applicants with previous call center experience. •Must attend mandatory in-office training, including JumpSTARt Training located at a regional training facility. (Travel and lodging paid). •This position is designed for telework/work from home; however, the employee will be training in an office setting (in person) for the first 120 days and will be evaluated on performance before working from home full-time. All telework positions are subject to Agency Director approval. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!