Hiring: Experience Specialist/Receptionist - Marketplace Urgent Care Company: UnityPoint Health Location: Sioux City, IA Job Posted Time: 2026-09-03 11:28:22 Employment Type: Full-time Target Skills & Keywords : EHR, Electronic Health Records, Microsoft Office About the job Experience: •1+ year of customer service or front desk experience preferred (healthcare setting is a plus) Required Skills: •Greet patients and visitors with warmth and professionalism, creating a welcoming environment •Check patients in and out, verify personal and insurance information, and update records as needed •Schedule, confirm, and manage patient appointments using the clinic's electronic health record (EHR) system •Answer incoming phone calls, respond to inquiries, and direct calls to the appropriate departments •Collect and process payments, issue receipts, and assist with billing questions •Monitor the waiting area to ensure cleanliness, comfort, and an organized flow of traffic •Coordinate with clinical staff to manage patient flow and minimize wait times •Perform general administrative duties such as data entry, filing, faxing, and scanning documents Qualifications: •High School Diploma or GED required •Excellent interpersonal, communication, and problem-solving skills •Strong attention to detail and ability to multitask in a fast-paced environment •Basic proficiency in computer systems and software, including Microsoft Office and scheduling platforms •Bilingual skills are a plus •For positions within UnityPoint Clinic, team members may be required to work at or to float to other locations to support optimized staffing Compensation: •Expect paid time off, parental leave, 401K matching and an employee recognition program Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!