Hiring: Experience Lead Company: Sloomoo Institute Location: New York, NY Job Posted Time: 2026-09-12 12:09:13 Target Skills & Keywords : Accessibility, Microsoft Office, Project Management, Slack, Spark About the job Experience: •Minimum age: 18 years. Required Skills: •The Experience Lead is a hands-on, guest-facing floor leader who helps bring the Sloomoo experience to life every day. Working closely with the Assistant General Manager (AGM) and General Manager (GM), this role provides real-time support, coaching, and oversight of the hourly team while driving service excellence across every station. •This is not a behind-the-scenes role. The Experience Lead is present, energized, and leading by example—from guiding guests with enthusiasm to training Slimetenders, ensuring breaks, addressing challenges, and reporting daily insights to management. •Joy – Joy is our DNA. We spark wonder, play, and creativity in everything we do. •Accountability – We own it. Every action, every result—our name is on it. •Collaboration – Joy happens when we create together. We rise as one team. •Innovation – We push limits, dream big, and turn bold ideas into reality. •Inclusivity – Everyone belongs. Every voice matters. •Resilience – We pivot, solve, and grow stronger through every challenge. Qualifications: •Excellent time management and organizational skills. •Excellent communication skills and a friendly and approachable manner with staff from across the organization, ensuring good working relationships. •Demonstrated capacity to engage with colleagues in a diplomatic manner, with firmness where necessary. •Knowledge of Microsoft Office, Google Suite, Slack, Project Management systems. •Energetic, perceptive, confident problem solver with a good sense of humor. •Able to problem solve in a fast-paced environment. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!