Hiring: Executive & Site Lead Technical Support Manager Company: Voya Financial Location: New York, NY Job Posted Time: 2026-09-10 13:43:46 Employment Type: Part-time Target Skills & Keywords : Stakeholder Management, Vendor Management About the job Experience: •Proven experience leading executive-support, site operations, or end-user services teams within a high-touch executive environment. •Demonstrated success managing 24/7 white-glove service delivery and enhancing the executive technology experience. •Direct people leadership experience, including coaching, performance management, and employee development. •Strong vendor management experience with a demonstrated ability to hold managed-service partners accountable for results. •Exceptional communication, executive presence, stakeholder management, and problem-solving skills. Required Skills: •The Executive & Site Lead Technical Support Manager is responsible for leading the Executive Tech Services (ETS) site leadership team and maintaining overall accountability for the delivery of 24/7 white-glove, concierge-level IT support to executives and staff across a fast-paced financial services environment. •Lead, mentor, and develop site leads across supported locations, providing coaching, direction, and performance management. •Own the strategy and end-to-end delivery of 24/7 white-glove executive support services across the enterprise. •Define, measure, and report on service metrics, KPIs, SLAs, and performance outcomes to drive accountability and continuous improvement. •Establish and maintain consistent executive support standards, quality benchmarks, and service expectations across locations and vendor partners. •Serve as the senior escalation point for complex, sensitive, and high-visibility executive support issues. •Oversee vendor-managed support teams and hold managed service partners accountable to service, staffing, and performance expectations. •Partner with business leaders and senior stakeholders to align support operations with organizational priorities. Qualifications: •Bachelor's degree required. Compensation: •Health, dental, vision and life insurance plans Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!