Hiring: Executive Director of Operations (Central North Carolina/Virginia area) Company: Marketplace Chaplains Location: Greensboro, NC Job Posted Time: 2026-09-11 14:28:15 Target Skills & Keywords : Microsoft Office About the job Experience: •7 years of directly related experience in a nonprofit or faith-based organization; 5 years’ experience in a leadership role overseeing client relations. Experience in developing profitable strategies and implementing a vision. Required Skills: •Must reside in the Central North Carolina area •Upholds the Mission, Vision, and Core Values of Marketplace Chaplains in day-to-day activities. •Provides direction to the region’s chaplain team. Develops and reviews key performance indicators, metrics and reports to devise solutions or improvements. Makes quality decisions to advance the business and ensure the fiscal health of the organization. •Partners in a unified national operations team with other EDOs and EVPs to plan and develop strategic ministry initiatives, ensure best practices are standardized among regions in the delivery of quality client service and the MCHAP mission and ministry. •Exhibits spiritual, emotional, and social well-being. Confident in establishing and maintaining caring- effective relationships with all levels of company leadership and clients. •Oversees chaplain team(s); manages company relationships and ensures development of chaplain teams. Provides tools, resources, and training to support the team. Leads regional chaplain team(s) to provide the full range of chaplain care as described in the scope of services. •Collaborates in the hiring, recruitment, administration, evaluation, and development of regional staff. Initiates strategic employee care solutions with the company leadership. Ability to forecast recruiting needs ahead of growth trends. •Ensures development of chaplain teams through mentoring and training. Qualifications: •Bachelor’s degree in business or related discipline; 7 years of directly related experience in a nonprofit or faith-based organization; 5 years’ experience in a leadership role overseeing client relations. Experience in developing profitable strategies and implementing a vision. •Knowledge of Digital Care Platform (DCP) and/or CRM systems to manage client relations, service delivery, and conduct analyses. Strong analytical skills to identify trends and patterns. •Demonstrated excellent oral and written communication skills to communicate and interact effectively with leadership, colleagues, chaplains, employees, clients, and visitors. Demonstrated experience in a fast paced, high-volume environment. Effective communications skills to develop and deliver employee training programs. •Demonstrated skill in analyzing information to define and follow up on issues or objectives. Ability to identify solutions and solve problems. •Demonstrated computer proficiency using Digital Care Platform (DCP), CRM systems, Google Suites, Microsoft Office/365, or other equivalent software, internet, email messaging, and web- based software applications. •Master’s degree or MBA •This position operates in a professional air-conditioned office environment with exposure to fluorescent and LED lighting as well as VDT illumination. Noise levels are low to moderate. This is a field position and requires frequent travel. •Must pass a pre-employment background check. •Compliance with applicable vaccination requirements. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!