Hiring: Executive Director, Customer Strategy Company: JPMorganChase Location: New York, NY Job Posted Time: 2026-09-12 14:38:03 Employment Type: On-site Target Skills & Keywords : AI, Product Strategy About the job Required Skills: •Help improve the experiences customers rely on every day by identifying what matters most and turning insights into action. In this role, you will set the direction for customer experience improvements across card and connected commerce and drive measurable outcomes. •As an executive director cx strategy insights in Card and connected commerce •Set the enterprise card customer experience strategy and multi-year roadmap, including outcomes, sequencing, and execution plan for priority improvements. •Identify and quantify customer pain points using voice of customer, net promoter score, complaints, journey analytics, behavioral data, operational metrics, and business indicators. •Translate insights into prioritized actions, including measurable key performance indicators, customer outcome targets, and value cases. •Drive alignment and execution by convening forums across product, digital, marketing, operations and servicing, contact centers, data and analytics, technology, and risk and controls. •Lead strategic customer experience initiatives by partnering with product teams to define solution strategies and providing governance to drive accountability and timely delivery. •Build enterprise measurement by developing scorecards, leading indicators, and dashboards, and driving course-correction based on results. Compensation: •$190,000 - $275,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!