Hiring: Escrow Coordinator Company: Allied Solutions LLC Location: Carmel, IN Job Posted Time: 2026-09-12 10:18:21 Employment Type: Contract Target Skills & Keywords : Accessibility About the job Experience: •2-3 years of directly related experience required. •3 years of directly related experience required. Required Skills: •Quality Evaluation: Serve as the primary point of contact for human quality control, ensuring all loan payments are processed accurately and in compliance with company policies and regulatory requirements. •Payment Accuracy Analysis: Analyze payment data and account transactions to identify discrepancies, errors, or irregularities. Investigate root causes and implement corrective actions to prevent recurrence. •Decision Making: Make informed decisions regarding payment processing, including adjustments, corrections, and exceptions handling. Exercise judgment to resolve complex issues and escalate matters as necessary. •Documentation and Reporting: Maintain comprehensive documentation of quality control activities, payment discrepancies, and resolution outcomes. •Client/Escalation Support (20%) •Investigate: Conduct a thorough investigation into the root cause of the escalation. Review relevant documents, data, and procedures to understand what went wrong and why. •Proactively address inquiries, rectify errors, and reconcile discrepancies to uphold accuracy and quality standards, fostering trust and satisfaction among stakeholders. •Maintain a high level of accessibility and responsiveness across communication channels, including email, phone, and messaging platforms, to promptly address inquiries, facilitate collaboration, and ensure smooth workflow. Compensation: •Flexible work environment (work from home / hybrid options) •Competitive benefits and rewards package Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!