Hiring: Escalation Manager Company: Waymo Location: Tempe, AZ (Hybrid) Job Posted Time: 2026-09-09 17:59:47 Employment Type: Full-time Target Skills & Keywords: Escalation Management, Incident Response, Safety Operations, Critical Infrastructure, Network Operations, Emergency Response, Risk Management, Business Continuity, Root Cause Analysis, Change Management, Stakeholder Communication, Operational Leadership, Regulatory Compliance, Autonomous Driving Experience: - Proven experience in high-pressure operational environments such as network operations, aviation, emergency response, or critical infrastructure - Experience serving as a primary operations leader and escalation point for high-priority safety and operational issues - Experience making real-time, safety-driven judgment calls under pressure - Experience partnering with cross-functional teams including local leadership, Engineering, and Safety - Experience leading operations teams in executing escalation pathways and response plans - Experience conducting structured post-incident reviews and translating findings into updated policies and playbooks - Experience leading daily shift and weekly reporting for notable and significant events - Experience standardizing escalation frameworks and decision playbooks across markets and partners - Experience coordinating product releases with vendor teams and managing change management Required Skills: - Real-time decision-making and safety-driven judgment - Complex problem resolution under pressure, balancing risk, safety, and operational continuity - Authoritative communication and executive stakeholder updates - Root cause analysis and corrective action planning - Trend identification and process improvement - Cross-functional collaboration with Engineering, Safety, and local leadership - Technical knowledge retention and regulatory compliance - Change management and performance tracking - Composure and decisive leadership during critical incidents - Mentorship and advisement of frontline teams Qualifications: - Proven experience in high-pressure operational environments (network operations, aviation, emergency response, or critical infrastructure) - Strong understanding of safety and regulatory standards - Ability to serve as a trusted advisor to leadership - Demonstrated ability to champion a culture of safety and accountability - Experience consulting on technical decisions by analyzing trade-offs and alternative risks Compensation: Not specified in the provided job text. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don’t miss this opportunity to join a forward-thinking team!