Hiring: (Eplan) Technical Support Engineer Company: Eplan Location: Schaumburg, IL Job Posted Time: 2026-09-16 18:06:15 Target Skills & Keywords : AutoCAD, CAD, Microsoft Office, Systems Design, Windows Server About the job Experience: •2+ years of professional experience in engineering, automation technology, software, or related industries. Required Skills: •Provide technical product support to EPLAN customers, resolving software and application-related issues. •Document, track, and manage support cases within the EPLAN Solution Center. •Contribute technical knowledge and best practices to the EPLAN Knowledge Center for customers and colleagues. •Collaborate closely with EPLAN Second Level Support to escalate and resolve complex technical issues. •Maintain current knowledge of EPLAN products, updates, and industry developments. •Support technical and sales teams with product expertise and customer-related inquiries. •Identify potential sales and service opportunities while delivering customer support. •Build and maintain positive customer relationships through responsive and professional communication. Qualifications: •1 to 2+ years of professional experience in engineering, automation technology, software, or related industries. •Solid functional working knowledge of CAE/CAD tools used for electrical, hydraulic, and pneumatic system design. •Proficiency with networking concepts, Windows Server, Windows operating systems, and Microsoft Office applications. •Strong verbal and written communication skills in English. •Excellent interpersonal, networking, and customer relationship management skills. •Strong business awareness with the ability to support customer needs while recognizing business opportunities. •Demonstrated capacity to work effectively with regional sales teams, technical departments, and support organizations. •Flexibility to participate in occasional weekend standby support coverage. •Technical Support & Troubleshooting •EPLAN Software Support Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!