Hiring: EOG Event Management Triage Engineer Company: Aretum Location: Austin, TX Job Posted Time: 2026-09-13 13:46:26 Target Skills & Keywords : AWS, AppDynamics, Azure, Dynatrace, Linux, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, PaaS, SaaS, ServiceNow About the job Experience: •5+ years of experience in systems administration and operations, including performance monitoring, trend analysis, and alert generation •5+ years of experience in application/platform support, including monitoring tool configuration, change control, and major incident response •5+ years of experience deploying, maintaining, and troubleshooting complex enterprise-scale applications with cross-functional teams •5+ years of monitoring and troubleshooting experience with at least two APM tools such as Dynatrace, ScienceLogic, Elastic, AppDynamics, LogicMonitor, or SolarWinds •5+ years of enterprise IT experience across Unix/Linux, Windows, and mainframe environments Required Skills: •Monitor enterprise applications and technology stacks to identify and triage incidents in real time •Partner cross-functionally with major incident management, monitoring, problem management, and DevOps teams •Correlate and deliver performance data across VA monitoring platforms to support incident response •Escalate critical alerts to VA stakeholders using knowledge of workflow systems and multi-environment application processes •Serve as a technical SME, working with system, application, and network administrators to refine alert thresholds and reduce false positives •Escalate monitoring tool issues to appropriate support teams and contribute to Knowledge Base Article improvements •Support enterprise-level triage and incident resolution while gaining experience with VA system infrastructure •Participate in shift-based support, including weekends, holidays, and off-hours as needed Qualifications: •Bachelor's degree in Computer Science or Engineering and 5+ years of professional experience, or 13+ years of professional experience in lieu of a degree •Proficiency with Microsoft Office tools including Word, Excel, Teams, and PowerPoint. •Proficiency with enterprise ITSM tools, especially ServiceNow •Prior experience supporting IT operations or systems within a healthcare environment •Travel to client locations is required for this position and may vary based on project needs. •5+ years of professional experience, or 13+ years of professional experience in lieu of a degree Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!