Hiring: EOC Technical Specialist Company: Dunhill Professional Search & Government Solutions Location: Ashburn, VA Job Posted Time: 2026-09-15 13:05:10 Target Skills & Keywords : AppDynamics, Change Management, Java, Linux About the job Experience: •3 years of experience supporting incident, problem, and change management activities for a large government agency •2 years of experience working on high visibility or mission critical aspects of a given program and performing all functional duties independently •3 years of experience using the following or similar tools: Fault and Performance monitoring and reporting tools such as IBM Netcool Omnibus, AppDynamics, HP Operations Manager •3 years of experience using incident management tools such as BMC Remedy •3 years of operational experience within a large-scale, complex Manager of Manager (MoM) type monitoring environment Required Skills: •Works on high visibility or mission critical aspects of a given program and performs all functional duties independently •Compiles incident timelines, supports change activities, and records incidents in to the ITSM platform BMC Remedy. •Create, update and maintain Standard Operating Procedures, Technical User Guides, Troubleshooting Guides, and Customer Contact Database. Conduct quarterly reviews of all documents. •Populate Knowledge Management Database with known troubleshooting procedures. Develop “lessons learned” on all escalated incidents. •Monitor all applications and systems in production, development, and test environments at all Data Centers. •Coordinate, escalate, and/or resolve operational system/application/network events that have the potential of negatively impacting system and application availability to the user community. •Escalate incidents in accordance with established client escalation procedures. Qualifications: •3-10 years of experience and a B.S. degree.  Bachelor of Science (BS) can be substituted with an additional 4 years of related experience •Candidates will be required to undergo a federal background investigation in order to be granted access to sensitive information. •US Citizenship, no dual citizens •10 years of experience and a B.S. degree.  Bachelor of Science (BS) can be substituted with an additional 4 years of related experience Compensation: •$101,000 - $167,500 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!