Hiring: Entry Level Technical Support Professional-Tucson-AZ Company: IBM Location: Tucson, AZ Job Posted Time: 2026-09-16 07:40:10 Target Skills & Keywords : AWS, Azure, DNS, Docker, GCP, Kubernetes, Linux, TCP/IP, VPN, containerd About the job Required Skills: •Provide technical support for infrastructure products and solutions through various support channels. •Analyze, troubleshoot, and resolve complex customer-reported issues. •Reproduce customer problems in test environments and identify root causes. •Manage support cases from initial diagnosis through resolution and closure. •Communicate technical findings and recommendations clearly to customers and stakeholders. •Perform log analysis, system diagnostics, and performance investigations. •Identify software defects, configuration issues, and environmental problems. •Escalate product defects and collaborate with development teams to drive resolutions. Qualifications: •Bachelor's Degree •Required Technical And Professional Expertise •In-depth knowledge of enterprise IT infrastructure concepts. •Knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, VPN, routing, and firewalls. •Understanding of storage technologies, backup and recovery concepts, and system administration. •Strong problem-solving and root cause analysis skills. •Demonstrated capacity to isolate and resolve complex technical issues across multiple technology layers. •Operational familiarity with cloud platforms such as AWS, Microsoft Azure, or Google Cloud. •Understanding of container technologies including Docker and Kubernetes is a plus. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!