Hiring: Entry-Level In-Person Customer Service Representative (Bilingual) Company: MCI Location: Tampa, FL Job Posted Time: 2026-09-17 11:35:15 Employment Type: Full-time / Remote About the job Experience: •18 years or older. Required Skills: •At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. •To provide in-person and phone support for the Tampa Hillsborough Expressway Authority •. In this role, you’ll assist customers with toll-related inquiries, including outstanding balances, payment processing, account discrepancies, and general questions. If you’re fluent in English and Spanish •, customer-focused, and eager to grow in a fast-paced environment, we’d love to hear from you. •To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. •Serve as the welcoming and professional face of toll operations at our Tampa facility. •Assist walk-in and phone customers with toll account resolutions, payments, and inquiries. •Process transactions using toll operations back-office systems. Qualifications: •WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? •Must be 18 years or older. •High school diploma or equivalent. •Fluent in English and Spanish (spoken and written). •Strong organizational, written, and verbal communication skills. •Demonstrated capacity to work shifts aligned with toll operations hours, including weekends and holidays. •Demonstrated capacity to troubleshoot and follow up on customer issues. •Skilled in conflict resolution, problem-solving, and negotiation. •Customer-oriented: empathetic, patient, and responsive. •Capable of multitasking and self-management. Compensation: •Flexible work environment (work from home / hybrid options) •Paid Time Off: Earn PTO and paid holidays to take the time you need Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!