Hiring: Enterprise Technical Implementation Specialist Company: Global Relay Location: New York, NY Job Posted Time: 2026-09-16 15:07:27 Target Skills & Keywords : DNS, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Perl, PowerShell, SAML, SQL, SaaS, TCP/IP, VBScript, VPN, Visio, Windows Server About the job Experience: •5+ years Technical, enterprise systems administration experience •2 years SaaS implementations experience which must include experience in a customer facing role. •Minimum 2 years SaaS implementations experience which must include experience in a customer facing role. Required Skills: •Lead and oversee the setup, and implementation of the Global Relay product suite, including third party services. •Provide world class service in the deployment of Global Relay services and resolving customer enquiries. •Build strong relationships with Customers, Partners, and other Global Relay Teams. •Ensure client project deadlines are met in an efficient and professional manner. •Interface directly with clients to determine required workflows and implement solution leveraging best practices. •Assist Business Development on pre-sales solution configurations and proof of concept/trial implementations. •Complete implementations for clients with unlimited number of users and highest complexity. •Validate data and message flow meets compliance requirements. Qualifications: •Post-secondary education (minimum of an undergraduate degree is preferred). •Adaptability to working with multiple teams on projects with varying degrees of flexibility/rigidity at different points in the development cycle. •Demonstrated capacity to understand technical as well as business requirements and accurately capture technical notes. •Demonstrates a history of being able to work effectively with groups with at different levels of technical and process experience. •Strong written, verbal, and inter-personal communication skills, with outstanding telephone and email etiquette. •Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Project and Visio) •Strong analytical and problem-solving skills with significant attention to the smallest details. •In-depth knowledge of domains, networking principles, message flow, email protocols, and DNS. •Advanced knowledge of networking fundamentals (AD, ADFS, TCP/IP, DNS, DHCP, VPN, LDAP, SSO) •Microsoft Exchange, Office365, Google G Suite, and/or Domino Server experience, particularly around journaling, is required. Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!