Hiring: Enterprise - ServiceNow SPM Business Process Consultant Company: Slalom Location: Washington, DC Job Posted Time: 2026-09-09 18:00:04 Employment Type: Full-time Target Skills & Keywords: ServiceNow SPM, Strategic Portfolio Management, Strategic Planning, Demand Management, Project and Portfolio Management, Agile Development, Resource Management, Digital Portfolio Management, Application Portfolio Management, Business Process Consulting, Process Discovery, Future-State Design, User Stories, Epics, Acceptance Criteria, Portfolio Governance, OCM, KPIs, RFI/RFP, Techno-Functional, Configuration Experience: - Lead process discovery and design workshops to capture current-state processes, pain points, and future-state business process designs - Translate business requirements into well-formed epics, user stories, and acceptance criteria for ServiceNow SPM workflows spanning strategic planning, demand intake and prioritization, project and program delivery, agile development, and resource and capacity management - Develop process maps, stakeholder personas, portfolio governance models, and business process documentation that connect strategic and financial outcomes to platform capabilities - Partner with clients using a future-focused mindset to understand their business processes, technology landscape, and transformation goals, aligning ServiceNow capabilities to measurable outcomes - Lead and participate in design workshops, testing, deployment readiness, organizational change management (OCM), and end-user training activities across enterprise and public sector accounts - Advise on portfolio operating models, governance cadences, portfolio and delivery KPIs/metrics, OCM and training strategies, and adoption approaches that sustain business value after go-live - Ensure solutions align to leading practices and out-of-the-box capabilities, challenging customization requests with process-first alternatives - Flex into hands-on platform work on an as-needed basis — comfortable helping with configuration or development, or backing up the technical architect, when an engagement requires it - Advise business stakeholders on process improvement opportunities, roadmap prioritization, adoption, and value realization - Mentor teammates on requirements elicitation, story writing, process design, and workshop facilitation best practices - Respond to Requests for Information and Proposals (RFIs/RFPs) Required Skills: - ServiceNow Strategic Portfolio Management (SPM) expertise across Strategic Planning, Demand Management, Project and Portfolio Management, Agile Development, Resource Management, Digital Portfolio Management, and Application Portfolio Management - Business process discovery, design, and documentation - Requirements elicitation, epic and user story writing, and acceptance criteria definition - Process mapping, stakeholder personas, and portfolio governance models - Workshop facilitation and design workshop leadership - Organizational change management (OCM), testing, deployment readiness, and end-user training - Portfolio operating models, governance cadences, and portfolio/delivery KPIs and metrics - Techno-functional platform depth with hands-on configuration experience - RFI/RFP response experience - Strong stakeholder engagement, professional maturity, and executive presence Qualifications: - Proven experience as a ServiceNow SPM Business Process Consultant or similar techno-functional role - High business proficiency with the ability to engage confidently with both business and technology stakeholders - Demonstrated ability to lead process discovery and design workshops - Experience across enterprise and public sector accounts - Ability to mentor teammates on requirements elicitation, story writing, process design, and workshop facilitation - Comfortable flexing into hands-on platform work when needed - Strategic and functional focus, not primarily technical Compensation: Not specified in the job posting. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don’t miss this opportunity to join a forward-thinking team!