Hiring: Enterprise - ServiceNow SPM Business Process Consultant Company: Slalom Location: San Diego, CA Job Posted Time: 2026-09-09 18:00:04 Employment Type: Full-time Target Skills & Keywords: ServiceNow SPM, Strategic Portfolio Management, Strategic Planning, Demand Management, Project and Portfolio Management, Agile Development, Resource Management, Digital Portfolio Management, Application Portfolio Management, Business Process Consulting, Process Discovery, Future-State Design, User Stories, Acceptance Criteria, Portfolio Governance, OCM, KPIs, RFIs/RFPs Experience: - Serve as the voice of the business on ServiceNow Strategic Portfolio Management (SPM) engagements and pre-sales activities across the portfolio and work management landscape, including Strategic Planning, Demand Management, Project and Portfolio Management, Agile Development, Resource Management, Digital Portfolio Management, and Application Portfolio Management - Lead process discovery, design future-state business processes, and translate business needs into actionable requirements and user stories that guide solution delivery - Engage confidently with both business and technology stakeholders, demonstrating high business proficiency, professional maturity, and executive presence - Techno-functional role with enough platform depth and hands-on configuration experience to flex when an engagement calls for it — stepping in occasionally to help with development work or to back up the technical architect on a short-term basis - Lead process discovery and design workshops to capture current-state processes, pain points, and future-state business process designs - Partner with clients using a future-focused mindset to understand their business processes, technology landscape, and transformation goals, aligning ServiceNow capabilities to measurable outcomes - Lead and participate in design workshops, testing, deployment readiness, organizational change management (OCM), and end-user training activities across enterprise and public sector accounts - Mentor teammates on requirements elicitation, story writing, process design, and workshop facilitation best practices - Respond to Requests for Information and Proposals (RFIs/RFPs) Required Skills: - Translate business requirements into well-formed epics, user stories, and acceptance criteria for ServiceNow SPM workflows spanning strategic planning, demand intake and prioritization, project and program delivery, agile development, and resource and capacity management - Develop process maps, stakeholder personas, portfolio governance models, and business process documentation that connect strategic and financial outcomes to platform capabilities - Advise on portfolio operating models, governance cadences, portfolio and delivery KPIs/metrics, OCM and training strategies, and adoption approaches that sustain business value after go-live - Ensure solutions align to leading practices and out-of-the-box capabilities, challenging customization requests with process-first alternatives - Flex into hands-on platform work on an as-needed basis — comfortable helping with configuration or development, or backing up the technical architect, when an engagement requires it - Advise business stakeholders on process improvement opportunities, roadmap prioritization, adoption, and value realization Qualifications: - High business proficiency, professional maturity, and executive presence - Techno-functional background with platform depth and hands-on configuration experience in ServiceNow - Experience leading process discovery and design workshops - Experience with organizational change management (OCM) and end-user training - Experience responding to RFIs/RFPs - Experience mentoring teammates on requirements elicitation, story writing, process design, and workshop facilitation Compensation: Not specified Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don’t miss this opportunity to join a forward-thinking team!