Hiring: Enterprise - ServiceNow SPM Business Process Consultant Company: Slalom Location: Salt Lake City, UT Job Posted Time: 2026-09-09 18:00:04 Employment Type: Full-time Target Skills & Keywords: ServiceNow SPM, Strategic Portfolio Management, Business Process Consulting, Demand Management, Project & Portfolio Management, Agile Development, Resource Management, Digital Portfolio Management, Application Portfolio Management, Process Discovery, User Stories, OCM, Governance, KPIs, RFI/RFP Experience: - Serve as the voice of the business on ServiceNow Strategic Portfolio Management (SPM) engagements and pre-sales activities across the portfolio and work management landscape, including Strategic Planning, Demand Management, Project and Portfolio Management, Agile Development, Resource Management, Digital Portfolio Management, and Application Portfolio Management - Lead process discovery, design future-state business processes, and translate business needs into actionable requirements and user stories that guide solution delivery - Engage confidently with both business and technology stakeholders, demonstrating high business proficiency, professional maturity, and executive presence - Techno-functional role with enough platform depth and hands-on configuration experience to flex when an engagement calls for it — stepping in occasionally to help with development work or to back up the technical architect on a short-term basis - Lead process discovery and design workshops to capture current-state processes, pain points, and future-state business process designs - Lead and participate in design workshops, testing, deployment readiness, organizational change management (OCM), and end-user training activities across enterprise and public sector accounts - Mentor teammates on requirements elicitation, story writing, process design, and workshop facilitation best practices - Respond to Requests for Information and Proposals (RFIs/RFPs) Required Skills: - ServiceNow Strategic Portfolio Management (SPM) expertise - Process discovery and future-state business process design - Translating business requirements into well-formed epics, user stories, and acceptance criteria - Developing process maps, stakeholder personas, portfolio governance models, and business process documentation - Hands-on platform configuration and development experience (techno-functional capability) - Workshop facilitation and design workshop leadership - Organizational change management (OCM) and end-user training - Portfolio operating models, governance cadences, portfolio and delivery KPIs/metrics, and adoption strategies - Advising business stakeholders on process improvement, roadmap prioritization, adoption, and value realization - RFI/RFP response experience Qualifications: - High business proficiency, professional maturity, and executive presence - Ability to engage confidently with both business and technology stakeholders - Future-focused mindset to understand business processes, technology landscape, and transformation goals - Ability to align ServiceNow capabilities to measurable outcomes - Comfort challenging customization requests with process-first alternatives - Experience across enterprise and public sector accounts - Mentorship capabilities in requirements elicitation, story writing, process design, and workshop facilitation Compensation: Not specified in the provided job text. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don’t miss this opportunity to join a forward-thinking team!