Hiring: Enterprise - ServiceNow SPM Business Process Consultant Company: Slalom Location: Sacramento, CA Job Posted Time: 2026-09-09 18:00:04 Employment Type: Full-time Target Skills & Keywords: ServiceNow SPM, Strategic Portfolio Management, Strategic Planning, Demand Management, Project and Portfolio Management, Agile Development, Resource Management, Digital Portfolio Management, Application Portfolio Management, Business Process Consulting, Process Discovery, Future-State Design, User Stories, Epics, Acceptance Criteria, Process Mapping, Portfolio Governance, OCM, Organizational Change Management, KPIs, RFIs, RFPs, Techno-Functional, Configuration Experience: - Serve as the voice of the business on ServiceNow Strategic Portfolio Management (SPM) engagements and pre-sales activities across the portfolio and work management landscape - Lead process discovery and design workshops to capture current-state processes, pain points, and future-state business process designs - Translate business requirements into well-formed epics, user stories, and acceptance criteria for ServiceNow SPM workflows - Develop process maps, stakeholder personas, portfolio governance models, and business process documentation - Partner with clients to understand their business processes, technology landscape, and transformation goals - Lead and participate in design workshops, testing, deployment readiness, OCM, and end-user training activities - Advise on portfolio operating models, governance cadences, KPIs/metrics, OCM and training strategies, and adoption approaches - Flex into hands-on platform work on an as-needed basis, including configuration or development support - Mentor teammates on requirements elicitation, story writing, process design, and workshop facilitation best practices - Respond to Requests for Information and Proposals (RFIs/RFPs) Required Skills: - ServiceNow Strategic Portfolio Management (SPM) expertise - Strategic Planning, Demand Management, Project and Portfolio Management, Agile Development, Resource Management, Digital Portfolio Management, and Application Portfolio Management - Process discovery, future-state business process design, and requirements translation - Strong business proficiency, professional maturity, and executive presence - Techno-functional capability with enough platform depth and hands-on configuration experience to flex when needed - Workshop facilitation and stakeholder engagement - Process mapping, persona development, and governance modeling - Organizational change management (OCM) and end-user training - RFI/RFP response experience Qualifications: - Experience engaging confidently with both business and technology stakeholders - Ability to advise business stakeholders on process improvement, roadmap prioritization, adoption, and value realization - Comfortable challenging customization requests with process-first alternatives - Ability to ensure solutions align to leading practices and out-of-the-box capabilities - Mentorship capabilities in requirements elicitation, story writing, process design, and workshop facilitation - Primary responsibility is strategic and functional, with occasional hands-on platform work Compensation: Not specified Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don’t miss this opportunity to join a forward-thinking team!