Hiring: Enterprise - ServiceNow SPM Business Process Consultant Company: Slalom Location: Raleigh, NC Job Posted Time: 2026-09-09 18:00:04 Employment Type: Full-time Target Skills & Keywords: ServiceNow SPM, Strategic Portfolio Management, Business Process Consulting, Strategic Planning, Demand Management, Project and Portfolio Management, Agile Development, Resource Management, Digital Portfolio Management, Application Portfolio Management, Process Discovery, User Stories, Epics, Acceptance Criteria, Process Mapping, Governance Models, OCM, KPIs, RFIs/RFPs, Techno-Functional Experience: - Lead process discovery and design workshops to capture current-state processes, pain points, and future-state business process designs - Serve as the voice of the business on ServiceNow SPM engagements and pre-sales activities across the portfolio and work management landscape - Translate business requirements into well-formed epics, user stories, and acceptance criteria for ServiceNow SPM workflows - Develop process maps, stakeholder personas, portfolio governance models, and business process documentation - Lead and participate in design workshops, testing, deployment readiness, organizational change management (OCM), and end-user training activities - Advise on portfolio operating models, governance cadences, portfolio and delivery KPIs/metrics, OCM and training strategies, and adoption approaches - Flex into hands-on platform work on an as-needed basis, including configuration or development support and backing up the technical architect - Mentor teammates on requirements elicitation, story writing, process design, and workshop facilitation best practices - Respond to Requests for Information and Proposals (RFIs/RFPs) Required Skills: - ServiceNow Strategic Portfolio Management (SPM) expertise - Strategic Planning, Demand Management, Project and Portfolio Management, Agile Development, Resource Management, Digital Portfolio Management, and Application Portfolio Management - Process discovery, future-state business process design, and requirements translation - Strong business proficiency, professional maturity, and executive presence - Techno-functional capability with enough platform depth and hands-on configuration experience to flex when needed - Workshop facilitation, process mapping, and business process documentation - Organizational change management (OCM) and end-user training - Excellent stakeholder engagement across business and technology teams Qualifications: - Proven experience leading ServiceNow SPM engagements and pre-sales activities - Ability to engage confidently with both business and technology stakeholders - Experience advising on portfolio operating models, governance, KPIs, and adoption strategies - Comfortable with hands-on platform work when engagements require it - Experience across enterprise and public sector accounts - Strong mentoring and team development capabilities - Experience responding to RFIs/RFPs Compensation: Not specified in the job posting. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don’t miss this opportunity to join a forward-thinking team!