Hiring: Enterprise - ServiceNow SPM Business Process Consultant Company: Slalom Location: Miami, FL Job Posted Time: 2026-09-09 18:00:04 Employment Type: Full-time Target Skills & Keywords: ServiceNow, Strategic Portfolio Management (SPM), Strategic Planning, Demand Management, Project and Portfolio Management, Agile Development, Resource Management, Digital Portfolio Management, Application Portfolio Management, Business Process Design, Requirements Elicitation, User Stories, Process Mapping, Portfolio Governance, Organizational Change Management (OCM), RFI/RFP Experience: - Serve as the voice of the business on ServiceNow Strategic Portfolio Management (SPM) engagements and pre-sales activities across the portfolio and work management landscape - Lead process discovery and design workshops to capture current-state processes, pain points, and future-state business process designs - Translate business requirements into well-formed epics, user stories, and acceptance criteria for ServiceNow SPM workflows - Develop process maps, stakeholder personas, portfolio governance models, and business process documentation - Partner with clients to understand their business processes, technology landscape, and transformation goals - Lead and participate in design workshops, testing, deployment readiness, organizational change management (OCM), and end-user training activities - Advise on portfolio operating models, governance cadences, portfolio and delivery KPIs/metrics, OCM and training strategies, and adoption approaches - Flex into hands-on platform work on an as-needed basis, including configuration or development support - Mentor teammates on requirements elicitation, story writing, process design, and workshop facilitation best practices - Respond to Requests for Information and Proposals (RFIs/RFPs) Required Skills: - ServiceNow Strategic Portfolio Management (SPM) expertise - Strategic Planning, Demand Management, Project and Portfolio Management, Agile Development, Resource Management, Digital Portfolio Management, and Application Portfolio Management - Business process discovery, design, and documentation - Requirements elicitation and user story writing - Workshop facilitation and stakeholder engagement - Techno-functional platform depth with hands-on configuration experience - Strong business proficiency, professional maturity, and executive presence - Organizational Change Management (OCM) and training strategy development Qualifications: - Proven experience as a business process consultant on ServiceNow SPM engagements - Ability to engage confidently with both business and technology stakeholders - Experience across enterprise and public sector accounts - Comfortable flexing into hands-on configuration or development work when needed - Strong communication, mentoring, and client-facing skills - Experience responding to RFIs/RFPs Compensation: Not specified in the job posting. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don’t miss this opportunity to join a forward-thinking team!