Hiring: Enterprise - ServiceNow SPM Business Process Consultant Company: Slalom Location: Los Angeles, CA Job Posted Time: 2026-09-09 18:00:04 Employment Type: Full-time Target Skills & Keywords: ServiceNow SPM, Strategic Portfolio Management, Strategic Planning, Demand Management, Project and Portfolio Management, Agile Development, Resource Management, Digital Portfolio Management, Application Portfolio Management, Business Process Consulting, Process Discovery, Requirements Elicitation, User Stories, Epics, Acceptance Criteria, Process Mapping, Portfolio Governance, OCM, End-User Training, RFI/RFP, Techno-Functional, Configuration Experience: - Serve as the voice of the business on ServiceNow Strategic Portfolio Management (SPM) engagements and pre-sales activities across the portfolio and work management landscape, including Strategic Planning, Demand Management, Project and Portfolio Management, Agile Development, Resource Management, Digital Portfolio Management, and Application Portfolio Management - Lead process discovery, design future-state business processes, and translate business needs into actionable requirements and user stories that guide solution delivery - Engage confidently with both business and technology stakeholders, demonstrating high business proficiency, professional maturity, and executive presence - Lead process discovery and design workshops to capture current-state processes, pain points, and future-state business process designs - Lead and participate in design workshops, testing, deployment readiness, organizational change management (OCM), and end-user training activities across enterprise and public sector accounts - Flex into hands-on platform work on an as-needed basis, helping with configuration or development, or backing up the technical architect, when an engagement requires it - Mentor teammates on requirements elicitation, story writing, process design, and workshop facilitation best practices - Respond to Requests for Information and Proposals (RFIs/RFPs) Required Skills: - ServiceNow Strategic Portfolio Management (SPM) expertise across strategic planning, demand intake and prioritization, project and program delivery, agile development, and resource and capacity management - Ability to translate business requirements into well-formed epics, user stories, and acceptance criteria for ServiceNow SPM workflows - Process mapping, stakeholder persona development, portfolio governance modeling, and business process documentation - Hands-on configuration and development experience with ServiceNow (techno-functional capability) - Workshop facilitation and process discovery leadership - Strong stakeholder engagement and executive presence - Knowledge of portfolio operating models, governance cadences, portfolio and delivery KPIs/metrics, OCM and training strategies, and adoption approaches - Ability to align solutions to leading practices and out-of-the-box capabilities, challenging customization requests with process-first alternatives - Experience advising business stakeholders on process improvement, roadmap prioritization, adoption, and value realization - Experience responding to RFIs/RFPs Qualifications: - Demonstrated high business proficiency, professional maturity, and executive presence - Techno-functional background with enough platform depth and hands-on configuration experience to flex into development work or back up the technical architect on a short-term basis - Primary responsibility is strategic and functional, not technical - Future-focused mindset to understand business processes, technology landscape, and transformation goals - Experience across enterprise and public sector accounts Compensation: Not specified in the provided job text. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don’t miss this opportunity to join a forward-thinking team!