Hiring: Enterprise - ServiceNow SPM Business Process Consultant Company: Slalom Location: Kansas City, MO Job Posted Time: 2026-09-09 18:00:04 Employment Type: Full-time Target Skills & Keywords: ServiceNow SPM, Strategic Portfolio Management, Business Process Consulting, Demand Management, Project Portfolio Management, Agile Development, Resource Management, Digital Portfolio Management, Application Portfolio Management, Process Discovery, Requirements Elicitation, User Stories, OCM, Governance, KPIs, RFI/RFP Experience: - Serve as the voice of the business on ServiceNow Strategic Portfolio Management (SPM) engagements and pre-sales activities across the portfolio and work management landscape, including Strategic Planning, Demand Management, Project and Portfolio Management, Agile Development, Resource Management, Digital Portfolio Management, and Application Portfolio Management - Lead process discovery, design future-state business processes, and translate business needs into actionable requirements and user stories that guide solution delivery - Engage confidently with both business and technology stakeholders, demonstrating high business proficiency, professional maturity, and executive presence - Techno-functional role with enough platform depth and hands-on configuration experience to flex when an engagement calls for it — stepping in occasionally to help with development work or to back up the technical architect on a short-term basis - Lead process discovery and design workshops to capture current-state processes, pain points, and future-state business process designs - Partner with clients using a future-focused mindset to understand their business processes, technology landscape, and transformation goals, aligning ServiceNow capabilities to measurable outcomes - Lead and participate in design workshops, testing, deployment readiness, organizational change management (OCM), and end-user training activities across enterprise and public sector accounts - Advise on portfolio operating models, governance cadences, portfolio and delivery KPIs/metrics, OCM and training strategies, and adoption approaches that sustain business value after go-live - Mentor teammates on requirements elicitation, story writing, process design, and workshop facilitation best practices - Respond to Requests for Information and Proposals (RFIs/RFPs) Required Skills: - ServiceNow Strategic Portfolio Management (SPM) expertise - Business process discovery, design, and documentation - Translating business requirements into epics, user stories, and acceptance criteria - Process mapping, stakeholder personas, portfolio governance models - Workshop facilitation and design workshop leadership - Organizational change management (OCM) and end-user training - Portfolio operating models, governance cadences, KPIs/metrics - Hands-on ServiceNow configuration and development (as-needed basis) - RFI/RFP response experience - Strong stakeholder engagement and executive presence Qualifications: - High business proficiency, professional maturity, and executive presence - Techno-functional background with platform depth and hands-on configuration experience - Ability to advise business stakeholders on process improvement, roadmap prioritization, adoption, and value realization - Experience ensuring solutions align to leading practices and out-of-the-box capabilities, challenging customization requests with process-first alternatives - Mentoring and coaching abilities Compensation: Not specified in the provided job text. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don’t miss this opportunity to join a forward-thinking team!