Hiring: Enterprise - ServiceNow SPM Business Process Consultant Company: Slalom Location: Hartford, CT Job Posted Time: 2026-09-09 18:00:04 Employment Type: Full-time Target Skills & Keywords: ServiceNow SPM, Strategic Portfolio Management, Strategic Planning, Demand Management, Project and Portfolio Management, Agile Development, Resource Management, Digital Portfolio Management, Application Portfolio Management, Business Process Design, Process Discovery, User Stories, Epics, Acceptance Criteria, Process Mapping, Portfolio Governance, OCM, Organizational Change Management, KPIs, RFIs, RFPs, Techno-Functional, Configuration Experience: - Serve as the voice of the business on ServiceNow Strategic Portfolio Management (SPM) engagements and pre-sales activities across the portfolio and work management landscape - Lead process discovery and design workshops to capture current-state processes, pain points, and future-state business process designs - Translate business requirements into well-formed epics, user stories, and acceptance criteria for ServiceNow SPM workflows - Develop process maps, stakeholder personas, portfolio governance models, and business process documentation - Lead and participate in design workshops, testing, deployment readiness, organizational change management (OCM), and end-user training activities - Advise on portfolio operating models, governance cadences, portfolio and delivery KPIs/metrics, OCM and training strategies, and adoption approaches - Flex into hands-on platform work on an as-needed basis, including configuration or development, or backing up the technical architect - Mentor teammates on requirements elicitation, story writing, process design, and workshop facilitation best practices - Respond to Requests for Information and Proposals (RFIs/RFPs) Required Skills: - ServiceNow Strategic Portfolio Management (SPM) expertise across Strategic Planning, Demand Management, Project and Portfolio Management, Agile Development, Resource Management, Digital Portfolio Management, and Application Portfolio Management - Process discovery, future-state business process design, and requirements translation - Strong business proficiency, professional maturity, and executive presence - Ability to engage confidently with both business and technology stakeholders - Techno-functional capability with enough platform depth and hands-on configuration experience to flex when needed - Workshop facilitation and stakeholder alignment - Process mapping, persona development, and portfolio governance modeling - Organizational change management (OCM) and end-user training - RFI/RFP response experience Qualifications: - Proven experience as a ServiceNow SPM Business Process Consultant or similar techno-functional role - Strong understanding of portfolio and work management landscape - Ability to align ServiceNow capabilities to measurable business outcomes - Experience advising on portfolio operating models, governance, KPIs, and adoption strategies - Comfortable challenging customization requests with process-first alternatives - Experience across enterprise and public sector accounts - Mentorship and team development capabilities Compensation: Not specified in the job posting. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don’t miss this opportunity to join a forward-thinking team!